Providing the Best Flooring Experience, One Floor at a Time!
At Discover Hardwood Flooring & Design, we pride ourselves on being the premier choice for all your hardwood flooring needs in Rochester and Western NY. With over 20 years of experience, our team is dedicated to delivering exceptional quality and exceptional customer service. Our commitment to excellence has earned us a reputation for being one of the most trusted and respected companies in the industry.
Our Story
As a lifelong resident of Rochester, Stephan Sykes, our owner, has a deep passion for the craft of hardwood flooring. With over a decade of experience in the industry, Stephan has built a reputation for delivering exceptional quality and exceptional customer service. In 2022, Stephan took the helm as the owner of Discover Hardwood Flooring & Design, cementing our position as the premier choice for all your hardwood flooring needs.
Our Services
At Discover Hardwood Flooring & Design, we offer a wide range of services to cater to all your hardwood flooring needs. Our services include:
Installation
- We install raw wood and factory-finished flooring, including hardwood and engineered hardwood
- Our team of experts ensuring that your new floors are installed with precision and care
Refinishing
- We specialize in the restoration and refinishing of existing hardwood floors to make them look like new
- Our team uses the highest quality materials and techniques to ensure a seamless finish
Custom Design
- We offer custom hardwood floor designs to fit your unique style and needs
- From custom floor repairs to quality flooring sales, we have you covered
Floor Care
- We provide expert advice on how to maintain and care for your new floors
- From cleaning and maintenance products to DIY tips and tricks, we are committed to ensuring your floors remain beautiful and long-lasting
Why Choose Us
At Discover Hardwood Flooring & Design, we pride ourselves on our commitment to quality, customer service, and community involvement. We are dedicated to building long-lasting relationships with our customers and providing them with the highest level of service. Whether you're looking for installation, refinishing, or custom design, we have the expertise and knowledge to bring your vision to life.
Outstanding Customer Service and Attention to Detail
The reviewers have consistently highlighted the exceptional customer service and attention to detail provided by Discover Hardwood Flooring. The company's professionalism, punctuality, and commitment to leaving the work site clean and dust-free have set a high standard. The reviewers have praised the entire team, including Steve, Luke, Aaron, Max, and others, for their excellent workmanship, efficient communication, and overall attention to detail.
From Refinishing to Installing Hardwood Floors
The reviewers have shared their experiences with various services offered by Discover Hardwood Flooring, including refinishing, installing, and replacing hardwood floors. They have praised the company's ability to sand and re-stain existing floors, as well as their expertise in installing new floors. The reviewers have also appreciated the company's flexibility and willingness to accommodate their specific needs and requirements.
Attention to Detail and Thoroughness
The reviewers have emphasized the attention to detail and thoroughness demonstrated by the company's team. They have praised the team's ability to fix previous mistakes or defects in the flooring, their attention to detail in matching existing floors, and their commitment to delivering high-quality results.
Fair Pricing and Competitive Quotes
The reviewers have mentioned that the company's prices were reasonable and competitive. They have also appreciated the company's transparency in providing detailed estimates and quotes before the work began.
One NegativReview
Unfortunately, one reviewer reported a negative experience with Discover Hardwood Flooring. The reviewer had sent an online inquiry for an estimate and received a call from a representative. However, when they questioned the company's unusual approach to estimating, the representative's demeanor changed, becoming aggressive. Overall, this negative review is an exception to the otherwise overwhelmingly positive comments.
