At Overstock Flooring, we pride ourselves on being a full-service flooring installation company in Rochester, NY. With over 15 years of experience, we have built a reputation for superior craftsmanship, attention to detail, clear communication, honesty, and integrity. Our family-owned business is committed to providing high-quality products and exceptional service to our customers.
Our Story
Overstock Flooring is proud to be a sister company of J.S. Excel Flooring, with a long history of serving the Rochester, NY community. Our philosophy is simple: we believe in selling high-quality, elegant products to discerning customers. Our knowledgeable and experienced staff is dedicated to helping you find the perfect flooring solution for your residential or commercial space.
Our Services
We offer a wide range of flooring services, including:
- Residential Flooring: From carpet to hardwood, we have the perfect flooring solution for your home.
- Commercial Flooring: Whether you're a business owner or a property manager, we can help you find the perfect flooring solution for your commercial space.
- Hardwood Flooring: We proudly offer major brands and specialty wood manufacturers, including exotic species like Brazilian Cherry and Brazilian Teak.
- Laminate Flooring: With Quick-Step and Tarkett, we offer high-quality laminate floors that are durable and affordable.
- Carpeting: From residential to commercial, we have a wide selection of carpeting styles and colors to meet your needs.
- Tile Flooring: From granite to marble, porcelain to slate, we have a wide assortment of tile options for your residential or commercial space.
- Luxury Vinyl Tile: Our lvt and lvp floors are kid-proof, water-proof, pet-proof, and spill-proof, making them the perfect solution for families and busy homeowners.
Why Choose Overstock Flooring?
At Overstock Flooring, we stand out from the competition because of our:
- Factory Direct Savings: We offer the lowest prices on the best quality flooring products.
- Extensive In-Stock Selection: We have a huge inventory of flooring products to meet any demand or application.
- Manufacturer Trained Flooring Experts: Our staff is knowledgeable and experienced in the flooring industry.
- Top-Rated Service: We strive to exceed customer expectations with our exceptional service and installation expertise.
Visit Us Today
Come visit our conveniently located store at 295 West Ridge Road in Rochester, NY, and let our expert staff help you find the perfect flooring solution for your residential or commercial space. We're open Monday to Friday from 9:30 AM to 5:00 PM and Saturday from 10:00 AM to 2:00 PM.
Installation Issues and Poor Service
Several reviewers expressed disappointment and frustration with the installation process and service provided by Overstock Flooring. Issues included installers showing up without the right materials, rushing the job, and not completing tasks such as installing baseboards. Some customers also experienced poor responsiveness, with calls and messages going unreturned.
Price and Selection
On the other hand, many reviewers praised Overstock Flooring for their reasonable prices and wide selection of flooring options.
Individual Experiences
Some customers had positive experiences with the company, citing excellent customer service, knowledgeable staff, and high-quality products. However, others had negative experiences, including being stood up by installers, not receiving quotes, and being left with incomplete jobs.
Store Experience
One reviewer had a negative experience when they visited the store, finding it closed despite the sign saying it was open.
