We're here for every step you take!
At Simple Floors Portland, we are committed to making it simple for our customers to find the perfect flooring solution for their needs. With over 3,000 options to choose from, we offer a wide range of products, including solid hardwood, engineered wood, bamboo, laminate, and luxury vinyl tile (LVT) and luxury vinyl plank (LVP). Our team of flooring professionals has decades of combined experience, and we are dedicated to providing exceptional customer service and unparalleled industry knowledge.
Our Story
Simple Floors Portland was founded on the principles of honesty, integrity, and a passion for delivering superior customer experiences. Our team has a deep understanding of the Pacific Northwest market and is committed to providing our clients with the best flooring options at competitive prices. We believe in building strong relationships with our customers and vendors, and we prioritize open communication and transparency in all aspects of our business.
Our Core Values
At Simple Floors Portland, we are guided by four core values that shape our decision-making and interactions with our customers and partners. These values are built around a commitment to:
- Value: We strive to provide exceptional value to every client, above all else. We use our experience to anticipate our clients' needs and create innovative solutions that meet their unique requirements.
- Commitment: We make and keep commitments to our customers, prioritizing their needs and interests above our own. We are on time for meetings and respond to customer inquiries within 24 hours whenever possible.
- Relationship: We build strong relationships with our customers and vendors, supporting one another and prioritizing the needs and success of each individual client.
- Performance: We are a high-performance culture that values taking ownership of problem resolution without placing blame. We prioritize proactively communicating any failures to meet our commitments and strive for continuous improvement.
Our Services
At Simple Floors Portland, we offer a wide range of services designed to make the flooring process simple and hassle-free. Some of the services we provide include:
- Free Flooring Quote: Get a free, no-obligation quote for your flooring project.
- Design Center Appointments: Schedule a private appointment to explore our showroom and consult with our experts.
- Phone Consultations: Discuss your flooring needs and get expert advice from the comfort of your own home.
- Flooring Products: Browse our extensive selection of flooring products, including solid hardwood, engineered wood, bamboo, laminate, and LVT and LVP.
Whether you're looking for a stylish and durable flooring solution for your home or business, Simply Floors Portland is the perfect partner to help you achieve your goals. Contact us today to schedule a consultation or get a free quote!
Customer Satisfaction
Simple Floors Portland has received overwhelmingly positive reviews from satisfied customers. The majority of customers have praised the company's excellent customer service, competitive pricing, and high-quality products.
Excellent Service and Knowledge
Many customers have appreciated the expertise and knowledge of the Simple Floors team, particularly John, Seth, and Ivan. They have taken the time to explain the process of installing hardwood floors, answer questions, and offer helpful advice.
Positive Experiences
Several customers have shared their positive experiences with Simple Floors, including Kristine P., Caitlin Truitt, Bill R., Lianne Aglietti, Lucinda Tuttle, Ursula McCabe, Tarra Martin, and Nick Perry. They have all praised the company's professionalism, helpfulness, and attention to detail.
Disappointing Experience
However, one customer, Julie Anderson, has had a disappointing experience with Simple Floors. She was unhappy with the finished product, which did not match the manufacturer's sample. She felt that the company did not take accountability for the issue and did not provide a satisfactory solution.
Unsatisfactory Installation
Another customer, Adam K., has also had a negative experience with Simple Floors. He was sold water-resistant flooring, but the installer team informed him that he needed to be extremely careful with the floor. He felt that the company did not provide accurate information and that the installation job was subpar.
