Transforming Spaces, Exceeding Expectations
At Feil Inc., we take pride in being a one-stop-shop for all your wood flooring, stairs, doors, and boutique design needs. With a showroom located in Fort Myers, FL, our team of experts is dedicated to delivering top-quality services that exceed our customers' expectations.
Our Story
Founded on the principles of quality, expertise, and customer satisfaction, Feil Inc. has established itself as a leader in the wood flooring and design industry. Our sales team and installation department are specifically educated to prioritize customer satisfaction, ensuring that every project is completed to perfection. We understand the importance of referrals and repeat business, which is why we strive to build long-lasting relationships with our clients.
Our Services
At Feil Inc., we offer a wide range of services to cater to your specific needs. Our skilled professionals specialize in:
- Hardwood flooring installation and refinishing
- Customized borders and inlays
- Boutique design and fabrication
- Countertops and lighting solutions
Our team of experts is dedicated to delivering exceptional results, using only the finest materials and the latest techniques to bring your vision to life.
Our Approach
We believe that exceptional results can only be achieved through meticulous planning, precise attention to detail, and a thorough understanding of our clients' needs. Our approach is centered around:
- Comprehensive planning and design to ensure seamless execution
- Expertise and experience in woodworking techniques and materials
- Effective communication and collaboration to ensure a thorough understanding of your vision
- Attention to detail to guarantee a perfect fit and finish
- Utilization of premium quality materials and precision tools to achieve exceptional results
- Continuous learning and adaptation to stay up-to-date with the latest trends and innovations
Our Commitment
At Feil Inc., we are committed to delivering exceptional results that exceed our clients' expectations. We believe that our customers' satisfaction is the key to our success, and we strive to build long-lasting relationships built on trust, quality, and expertise.
Quality of Service
Feil Flooring has received mixed reviews regarding the quality of their service. On one hand, many customers have praised the professionalism, kindness, and expertise of their representatives, particularly Andrea and Gerald. They have commended the company for delivering on their promises, providing excellent craftsmanship, and taking the time to understand customers' needs.
On the other hand, some customers have been disappointed with the service they received. They have reported being met with rudeness, unprofessionalism, and dishonesty from the owner, Angela. Additionally, some have felt that the company is unwilling to provide accurate information or assist with installations.
Communication
Communication appears to be an issue for some customers. Some have reported difficulty in getting in touch with the company, delays in response to inquiries, or a lack of transparency in the installation process.
Installation
The installation process has been a significant concern for some customers. While some have praised the professionalism and attention to detail of the installation team, others have reported issues with the quality of the work, delays, and a lack of communication throughout the process.
Customer Service
Overall, customer service seems to be an area of concern for some customers. While many have praised the friendly and helpful nature of the company's representatives, others have reported being met with unprofessionalism, rudeness, and a lack of concerns for customer satisfaction.
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