At Direct Flooring, we are proud to be a family-owned and operated business with over 15 years of experience in providing our customers with the best selection, superior product knowledge, and exceptional service. Our goal is to educate our customers with our in-depth knowledge of brands, types of flooring, and personal experiences to find what will fit their lifestyle and budget.
Our Services
We offer a wide range of flooring options, including:
Carpeting
With a vast selection of premium carpet brands and in-stock products, we can help you find the perfect carpeting for your home. Our showroom features a variety of carpet styles and colors to choose from, ensuring you find the perfect fit for your family.
Porcelain and Bathroom Tile
Porcelain tile floors are a great option for maximum durability and ease of cleaning. With over 200 different tile samples and sizes to choose from, our knowledgeable staff will help you make the right decision for your design needs.
Hardwood Flooring
Our wood flooring styles, made from both domestic and exotic species, range from traditional strip to wide plank, many with hand-crafted scraping and distressed designs that could be perfect for your home.
Laminate Floors
Our laminate flooring options offer durability and affordability, perfect for busy households or homes with children. With a wide selection of designs and colors, we can help you find the perfect laminate flooring for your needs.
LVP Flooring
Our Luxury Vinyl Plank (LVP) flooring offers the look and feel of real wood or stone at a fraction of the cost. With a variety of designs and colors to choose from, we can help you find the perfect LVP flooring for your home.
About Our Process
At Direct Flooring, we strive to provide our customers with an exceptional experience from start to finish. From the initial consultation to the final installation, our knowledgeable staff will work with you every step of the way to ensure you find the perfect flooring for your home.
Our Promise
We promise to provide our customers with the best selection, superior product knowledge, and exceptional service. We guarantee the highest level of quality and craftsmanship in every aspect of our business. Our goal is to exceed your expectations and make your flooring experience with us an enjoyable one.
Overall Experience
The reviews highlight a mixed bag of experiences with Direct Flooring, with some customers expressing satisfaction with their purchases and installations, while others report disappointing results.
Customer Service
Customer service seems to be a key aspect of Direct Flooring's business, with many reviewers praising the helpfulness and professionalism of the sales team and installation crews. Reviewers mention specific employees, such as James, Ryan, Jeff, and Weslei Ribeiro, who went above and beyond to ensure customer satisfaction.
Product Quality and Installation
Some reviewers report issues with the quality of the flooring products, citing warping and cupping of tiles and laminate flooring. However, others express satisfaction with the finished product, stating that it looks amazing and meets their expectations.
Resolution of Issues
When issues arise, some reviewers report that Direct Flooring takes responsibility and makes an effort to rectify the problem, such as absorbing the loss of replacing the floor or providing a new product. However, others feel that the company does not take responsibility for the product's defects.
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