Transform Your Space, Transform Your Life!
At Flooring America, we're a locally owned and operated flooring specialty store that's been serving the Carson City, NV, area for years. As part of Rick's Floor Covering Inc, we're proud to be a part of a strong cooperative that invests in our community, sustains family businesses, bolsters our local economy, and supports friends and neighbors. We're committed to providing exceptional customer service and helping you find the perfect floor for your home or business.
Our Story
We're a family-owned and operated business, and we understand the importance of providing exceptional customer service and personalized attention to each of our customers. Our team is dedicated to helping you find the ideal flooring solution for your needs and budget. We're committed to helping you enhance the beauty and functionality of your home or business.
Our Services
At Flooring America, we offer a wide range of services to ensure that you're completely satisfied with your flooring selection. Our expert team is trained in flooring sales and design, and we'll work with you to understand your specific needs and preferences. We offer:
- Expert measurement and installation services
- A vast selection of high-quality flooring options, including hardwood, carpet, luxury vinyl, tile, and laminate
- Competitive pricing and financing options
- Professional installation services to ensure a seamless installation process
- A 30-day return policy that guarantees your satisfaction
- A comprehensive warranty and maintenance program to help you maintain your flooring and extend its lifespan
Why Choose Us?
At Flooring America, we're committed to providing an exceptional shopping experience. Here are just a few reasons why you should choose us:
- Locally owned and operated: We're a part of the Carson City community and are committed to giving back to our customers and our community.
- Expertise: Our team is trained in flooring sales and design, and we'll work with you to find the perfect floor for your needs.
- Competitive pricing: We offer competitive pricing on a wide range of flooring options.
- Professional installation: Our expert installation team will ensure a seamless and stress-free installation process.
- Warranty: We offer a comprehensive warranty and maintenance program to help you maintain your flooring and extend its lifespan.
Get in Touch
We're proud to be a part of the Carson City community, and we're committed to providing exceptional customer service and personalized attention to each of our customers. If you're looking for the perfect floor for your home or business, we invite you to visit us today. Contact us to schedule a consultation or learn more about our services.
Conflict and Quality of Service
The reviews for Rick's Floor Covering are mixed, with some customers having positive experiences while others have faced difficulties and disappointments. On the positive side, several reviewers mentioned a good price on carpet remnants, excellent installation work, and prompt service. However, there were also several instances of poor service, including rudeness from salespeople and failed installations.
Negative Experiences
Some customers had issues with salespeople, including being treated rudely or dismissed. Mark, a salesman at the store, was criticized for being insulting and unprofessional. Another customer, Carla, had a similar experience with Mark, saying he was "flat out rude" to her friend. Additionally, a family had a long and stressful experience with the installation of their carpet, with the installer failing to show up on time and the company ultimately providing a subpar service.
Positive Experiences
Despite the negative reviews, there were some customers who had positive experiences with Rick's Floor Covering. Several reviewers mentioned excellent installation work, good prices, and a helpful owner. Joe Allec praised the store's price on carpet remnants, while Sally Graydon and her family had a wonderful experience with the installation of their luxury vinyl plank floors.
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