SIMPLE. EASY. AFFORDABLE.
At The Vertical Connection Carpet One, we are a family-owned and operated flooring and window treatment showroom dedicated to providing exceptional service, unparalleled value, and top-quality products to our customers in Columbia, Maryland, and surrounding areas. With nearly 50 years of experience, we have built a reputation for being one of the most trusted and reliable flooring contractors in the region.
Our Story
Our journey began in 1977, and since then, we have been committed to delivering the best possible experience to our customers. As a member of the largest flooring cooperative in the world, we have unmatched buying power, which enables us to offer everyday savings to our customers. Our 110% Price Match Guarantee and Lifetime Installation Guarantee are testaments to our dedication to customer satisfaction.
Our Services
We offer a wide range of flooring options, including carpet, luxury vinyl, hardwood, and laminate. Our experienced staff is always happy to guide you through our extensive collection of products, helping you find the perfect fit for your home. In addition to flooring, we also provide an impressive selection of customizable Hunter Douglas window treatments, ensuring that you can find the perfect solution for your windows.
Whether you're looking to update a single room or renovate your entire home, our team of experts is here to help. We understand that every customer has unique needs and preferences, which is why we offer complimentary in-home estimates, allowing you to see our products in the comfort of your own home.
What Sets Us Apart
What sets us apart from other flooring contractors is our commitment to providing exceptional value to our customers. We believe that everyone deserves to have the home of their dreams, without breaking the bank. That's why we offer special promotions, discounts, and financing options to make your dream a reality.
Our customers are at the heart of everything we do, and we strive to provide them with an unparalleled shopping experience. With over 1,000 5-Star reviews, we are proud to say that our customers trust us to deliver exceptional service, quality products, and unmatched value.
Overall Experience
The majority of customers have had a positive experience with Vertical Connection, praising the quality of service, professionalism, and expertise of the staff.
Positive Aspects
- Quality of Service: Many customers have appreciated the professionalism and personal touch of the staff, from measuring to installation.
- Expertise: Several reviewers have praised the expertise of the staff, particularly Michael Kaplan and Michael Reigner, in helping them choose the right flooring options.
- Follow-up: Some customers have appreciated the follow-up calls from the company to ensure their satisfaction with the installation.
Negative Aspects
- Poor Quality of Product: A few customers have reported issues with the quality of the carpet or flooring, citing poor durability and wear.
- Unprofessional Installation: Some reviewers have reported poor installation quality, including uneven floors and separating seams.
- Lack of Warranty Support: A few customers have been disappointed with the company's response to warranty claims, citing excuses and lack of support.
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