Where Service and Quality Meet!
Top Floors is a family-operated business based in Virginia Beach, Virginia, established in 2016. We aim to be your trusted partner in finding the perfect flooring for any project, be it residential or commercial.
Our Expertise and Services
We offer an extensive selection of high-quality flooring solutions including:
Hardwood
- Chesapeake hardwood flooring: Known for its durability, elegance, and timeless beauty.
- Expert installation and refinishing services available.
Luxury Vinyl
- Wide variety of colors and textures to mimic the look of hardwood at a competitive price.
- Waterproof and stain-resistant, perfect for high-traffic areas.
Waterproof Flooring
- Innovative flooring option that combines durability, resilience, and exceptional aesthetics.
- Ideal for kitchens, bathrooms, and basements.
Carpet
- Soft, cozy feel that adds warmth and comfort to any space.
- Wide selection of colors and textures to suit your taste and style.
Laminate
- Realistic wood-grain patterns and textures at a budget-friendly price.
- Excellent scratch and stain resistance.
Our Commitment to Customer Satisfaction
At Top Floors, we prioritize customer satisfaction above all else. Our team of experienced professionals is dedicated to:
- Understanding your unique needs and preferences.
- Providing personalized recommendations based on your style and budget.
- Offering expert installation and meticulous attention to detail.
- Delivering exceptional customer service throughout the entire process.
Why Choose Top Floors?
- Family-owned and operated with over 6 years of experience.
- Wide selection of high-quality flooring products.
- Commitment to exceptional customer service.
- Affordable financing options to fit your budget.
- Personalized approach to meeting your flooring needs.
Contact us today to schedule a free consultation and discover the perfect flooring solution for your project!
Positive and Negative Experiences
The majority of reviewers have had positive experiences with Top Floors, praising their quality workmanship, professionalism, and dedication to customer satisfaction. However, one reviewer had a negative experience with the company, citing poor communication, subpar installation, and excessive mess.
Quality of Work
Top Floors is known for their attention to detail and high-quality workmanship. Reviewers have praised the company for their skilled installers, who are courteous, professional, and efficient. The company's dedication to quality is evident in their attention to detail, as they made sure to complete each project on time and on budget.
Communication and Customer Service
Top Floors' communication and customer service have been praised by reviewers. Many have noted that the company's staff is helpful, responsive, and willing to work with customers to meet their needs. Reviewers have also appreciated the company's attention to scheduling and follow-up, making sure that each project is completed to the customer's satisfaction.
Negative Experience
One reviewer had a negative experience with Top Floors, citing poor communication, subpar installation, and excessive mess. The reviewer mentioned that the company used contractors instead of having installers on staff, and that the person they worked with did not review or visit the house once the installation started. The reviewer also complained about the final product, stating that the flooring was not installed properly, and that the company left their home in a state of disarray.
