Empowering Installers with Confidence, One Floor at a Time
Our Story
At Ultimate Floors, we're not just a flooring company - we're a passion-driven team dedicated to revolutionizing the industry. From humble beginnings in 2014, we've grown steadily into a leading provider of high-quality flooring solutions for commercial and residential spaces. Our commitment to exceeding customer expectations drives us to innovate, to push boundaries, and to deliver exceptional products and services.
Our Mission
At Ultimate Floors, we're unwavering in our pursuit of customer satisfaction. We empower our customers with confidence, from product unboxing to installation completion. Our cutting-edge products, rigorous testing, and industry-leading warranties give you the peace of mind you deserve. We're relentless in our pursuit of innovation, and we're committed to sustainability.
Our Products
We offer a wide range of innovative products, designed to meet the unique needs of our customers. Our product lines include:
- SPC Flooring: Stylish and modern, our SPC flooring is a sturdy, triple-layered, 100% water-resistant solution with high-temperature tolerance.
- Laminate Flooring: Classic and chic, our laminate flooring offers simple installation, low maintenance, and natural wood texture with scratch resistance.
- Waterproof Laminate: Our Aqua Armor Tech waterproof laminate provides the same great look and feel as laminate, with the added benefit of 100% waterproofing.
- Pure CMF Max: Our revolutionary, 100% waterproof composite mineral flooring is unlike anything on the market. It's easy to install, low maintenance, and backed by a comprehensive warranty.
- Ultimate Mouldings: Our waterproof mouldings are designed to enhance the look and functionality of your flooring.
Our Services
At Ultimate Floors, we provide more than just products - we offer unparalleled service and support. Our team of experts is dedicated to empowering installers with confidence, from product unboxing to installation completion. We provide detailed instructional videos and comprehensive installation guides to ensure a seamless installation process.
Our Philosophy
At Ultimate Floors, we believe that the key to our success lies in the key to our customers' satisfaction. That's why we're committed to innovation, sustainability, and exceptional customer service. We're not just a flooring company - we're a team of passionate individuals dedicated to revolutionizing the industry.
Overall Experience
The reviews are mixed, with some customers having a great experience with Ultimate Flooring, while others have had negative encounters.
Positive Aspects
- Great Customer Service: Many customers have praised the company's customer service, citing patience, helpfulness, and a willingness to answer questions.
- Good Prices and Selection: Several reviewers have mentioned that the company offers good deals and a wide selection of flooring options.
- Recommendations: Many customers have explicitly stated that they would recommend Ultimate Flooring to others.
Negative Aspects
- Poor Customer Service: Some customers have experienced rude and unhelpful customer service, including instances of profanity and neglect.
- Unresponsive to Concerns: A few reviewers have reported that the company failed to respond to their concerns or warranty claims in a timely or satisfactory manner.
- Discrepancies in Product and Display: Some customers have reported that the flooring they received did not match the display or their expectations.
- Restocking Fees and Store Credit: One reviewer was dissatisfied with the company's restocking fee policy, which only offers store credit for returns.
