The Carpet Store is your trusted partner in Dayton, OH, for all your flooring needs. With over 26 years of experience in the industry, we have built a reputation for providing top-quality flooring solutions, exceptional customer service, and unbeatable prices.
Our Story
The Carpet Store was founded on the principle of providing affordable fashion for your home. We believe that everyone deserves to have a beautiful and functional living space that reflects their personal style. Our commitment to quality flooring, professional service, and installation at competitive pricing has allowed us to grow and expand since opening in 1997.
Our Mission
Our mission statement is to beat the "big box store" in quality, price, and service. We strive to provide the best possible experience for our customers, and our 99.3% customer satisfaction rate is a testament to our dedication.
Our Services
At The Carpet Store, we offer a wide range of flooring options for both residential and commercial spaces. Our extensive selection includes:
- Carpet
- Area Rugs
- Hardwood
- Ceramic Tile
- Sheet Vinyl
- Luxury Vinyl
- Laminate
Why Choose Us?
We are locally owned and operated, which means we operate to beat the big box and chain stores. Our experienced and knowledgeable sales staff will guide you through the process of selecting the perfect flooring solution for your space. We are committed to providing the best possible service, price, and installation, and our estimates are always free because we are confident in our superiority.
Overall Experience
The majority of reviewers have had an excellent experience with The Carpet Store, praising the helpful and knowledgeable staff, high-quality products, and professional installations.
Positive Aspects
- The staff, particularly Alex, were commended for their excellent customer service, providing helpful recommendations and ensuring a smooth installation process.
- The installers, including Randy and Jerod, were praised for their professionalism, attention to detail, and quick work.
- The store's pricing was considered fair and reasonable, with many reviewers stating they would highly recommend The Carpet Store to others.
Negative Aspects
- A few reviewers experienced issues with the installation process, including delays, poor communication, and subpar workmanship.
- Some reviewers felt pressured into making payments before the installation was complete, which caused inconvenience and stress.
Installers and Staff
- Randy, Jerod, and Cody were particularly praised for their excellent workmanship, attention to detail, and professionalism.
- Alex and the sales team were commended for their helpfulness and knowledge in assisting customers with their flooring needs.
Product Quality
- Many reviewers were extremely satisfied with the quality of the products, stating they were of high quality and looked beautiful in their homes.
