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A Family-Run Business Serving the Pensacola & Escambia Community Since 1993
The Smith Family has been a cornerstone of the Pensacola & Escambia community since 1993, offering exceptional flooring solutions for homes and businesses. Throughout the years, we've expanded from a small family business to a thriving enterprise, all while prioritizing the needs of our valued customers.
About Our Services
At Smith Family Carpets, we specialize in providing a diverse range of flooring options and services to meet diverse needs. We proudly offer:
Tile Flooring
- Vast selection of ceramic and porcelain tiles in various styles, colors, and textures.
- Expert installation and craftsmanship for seamless and visually stunning results.
Carpet Flooring
- Wide variety of carpets in stunning patterns, colors, and textures to suit your unique preferences.
- Comprehensive installation and expert technical expertise.
Luxury Vinyl Flooring
- Durable and stylish luxury vinyl (LVP) and luxury vinyl tile (LVT) options.
- Available in a multitude of colors and patterns, mimicking the beauty of hardwood.
Hardwood Flooring
- Natural and engineered hardwood flooring options for a timeless and elegant look.
- Expert installation and maintenance advice for lasting beauty.
Additional Services
- Free estimates and consultations with expert designers.
- Comprehensive project management and communication throughout the entire process.
- Guaranteed workmanship with experienced and licensed installers.
Why Choose Smith Family Carpets?
- Family-owned and operated: We proudly uphold family values and treat every customer like a member of our own.
- Unparalleled selection: Thousands of flooring samples from leading manufacturers are available in our showroom.
- Expert advice: Our experienced team can guide you through the selection process and find the perfect flooring solutions for your needs.
- Quality craftsmanship: We stand behind our work with comprehensive warranties on all installations.
- Community involvement: We are committed to supporting and contributing to the Pensacola & Escambia community.
Visit Us Today!
Come explore our expansive showroom and witness our wide range of flooring options for yourself. Our friendly and knowledgeable staff will be happy to guide you through the process and assist you in creating the perfect home or workspace.
Overall Service and Quality
The majority of the reviews are extremely positive, praising the high-quality products, excellent customer service, and professional installation team at Smith Family Carpet. Many reviewers have mentioned that they have been repeat customers and have received excellent service from the family-owned business.
Excellent Customer Service and Quality Work
Several reviewers have commented on the excellent customer service they received from the staff, especially the owner, Barron Smith and his team. They have been praised for their patience, knowledge, and willingness to go above and beyond to ensure customer satisfaction.
Installation Quality
Reviewers have praised the installation team for their professionalism, courtesy, and attention to detail. Several have mentioned that they were pleased with the final result and that the installation process was smooth and hassle-free.
Negative Experiences
Unfortunately, there were a few negative reviews highlighting issues with customer service and installation quality. One reviewer mentioned that the customer service after an installation was poor and that the installers left seams and humps in the floor. Another reviewer experienced delays with the installation team and reported that the owner was unable to assist with the issue.
