Your One-Stop Shop for a Successful Flooring Project
At Surprise Flooring and Design, we pride ourselves on being your one-stop-shop for all your flooring and design needs. With over 30 years of experience in the flooring industry, we have honed our skills to provide our customers with the highest quality products and exceptional service.
Our Commitment to Sustainability
We understand the importance of sustainability and reducing our environmental footprint. That's why we strive to reduce, reuse, and recycle as much as possible. Our carpets are made from 25% post-consumer recycled materials, and we also carry eco-friendly and pet-friendly features. Additionally, we give away our discontinued tiles and rug samples to reduce waste and promote sustainability.
Services
Our services extend far beyond flooring. We are fully licensed and bonded installation contractors, providing exceptional quality installations of all types of floor coverings, including carpet, hardwood, laminate, tile, stone, granite, and travertine. We can help with your remodeling projects, from bathrooms to kitchens, and we offer a wide selection of quality tile and granite materials.
Custom Work Free Design Services
We understand that every homeowner is unique, and their flooring needs are no exception. That's why we offer custom work free design services to help you bring your flooring vision to life. From carpet to tile to stone, we can help you choose the perfect material for your budget and lifestyle.
Types of Services
- Carpet: We offer a wide variety of carpets from the finest manufacturers, ensuring that you find the perfect one for your home.
- Hardwood and Laminates: We provide exceptional hardwood and laminate flooring options that will exceed your expectations.
- Tile: Our extensive selection of tile and stone products from around the world ensures that you find the perfect tile for your home.
- Stone, Granite, and Travertine: We offer a wide range of stone, granite, and travertine products to complement your flooring needs.
- Walk-in Tile Showers: Our tile shower designs will transform your bathroom into a oasis of relaxation and tranquility.
- Glass Mosaics: Add a touch of elegance and sophistication to your home with our stunning glass mosaic designs.
- Kitchen Backsplashes: Our unique kitchen backsplash designs will elevate the style and functionality of your kitchen.
- Patios and Porches: Our patios and porches designs will extend your living space and enhance your outdoor living experience.
- Installation of All Products: Our fully licensed and bonded installation contractors will ensure that your flooring installation is done to the highest standards.
Meet Our Team
Our team is dedicated to providing exceptional service and quality flooring solutions. Our team includes:
- Jim: With over 30 years of experience in the flooring industry, Jim has a deep understanding of what homeowners need. He has owned and operated a successful flooring business in the past and has a passion for delivering exceptional customer service.
- Dawn: With years of experience in the design field, Dawn brings a unique perspective to our flooring design services. She is dedicated to helping homeowners bring their design visions to life.
Contact Us
We invite you to visit our showroom and experience the Surprise Flooring and Design difference for yourself. Contact us today to schedule a free consultation and take the first step towards transforming your home into the home of your dreams.
General Impressions
Overall, the reviews of Surprise Flooring & Design are mixed. Some customers had excellent experiences with the company, while others had significant issues.
Positive Experiences
Multiple customers praised the owner, Jim, for being knowledgeable and helpful in selecting flooring designs and colors. Installers were also commended for their professional workmanship, courteous behavior, and good communication. Some customers appreciated the competitive pricing and ability to work with the owner to customize their projects. One customer even mentioned that the company was willing to correct mistakes and deliver on time and on budget.
Negative Experiences
However, several customers had significant issues with Surprise Flooring & Design. One customer had a poor experience with grout application, resulting in a mismatched color. Another customer had a tile installation that was delayed and had to be redone multiple times. A third customer reported that the owner promised a crew of installers but failed to deliver, resulting in a series of delays and issues.
Constructive Feedback
Some customers provided constructive feedback and advice to others. For example, one customer recommended paying the final payment only after the job is completed and cleaned up, to ensure that the work is satisfactory. Another customer advised against paying too much attention to the owner's promises and to instead focus on the actual work.
