Experience the Best Flooring in Rio, WI
Here at Hall's Flooring, we're proud to be the premier destination for quality floor coverings in Charlotte, NC. As a third-generation family-owned and operated business, we've been providing and installing carpet, hardwoods, hard surface, and rugs to the Charlotte area for over 75 years. Our commitment to excellence and customer satisfaction has earned us a reputation as the go-to flooring experts in the region.
Our Story
Founded in 1947, Hall's Flooring has been serving the Charlotte community with top-notch flooring solutions for generations. Our family's dedication to quality, integrity, and exceptional customer service has helped us build a loyal customer base that trusts us with their flooring needs. With a vast selection of products and services, we're confident that we can help you find the perfect flooring solution for your home or business.
Our Services
At Hall's Flooring, we understand that every customer's needs are unique. That's why we offer a wide range of services designed to cater to your specific requirements. Our professional flooring installers are ready to help you with your next project, whether it's installing new carpet, hardwood, or custom area rugs. We also provide design consultation services to help you visualize your flooring design and bring your vision to life.
What Sets Us Apart
What sets us apart from other flooring retailers is our unwavering commitment to quality, customer satisfaction, and community involvement. We're not just a flooring store - we're a family-owned business that genuinely cares about our customers and the community we serve. Our friendly staff is always ready to help you find the perfect flooring solution that fits your budget, lifestyle, and personal style.
Customer Service and Sales Experience
The reviews highlight the importance of customer service and sales experience at Hall's Flooring. While some customers were extremely satisfied with the service, others were disappointed. Positive comments praise the sales representatives, such as Dana, Greg, and Brandon, for being knowledgeable, helpful, and responsive. They take the time to listen to customers' needs and provide solutions, making the purchase process smooth and easy. On the other hand, some customers, like Dianne Senn, experienced poor customer service, including unreturned calls and emails, leading to a negative review.
Installation and Product Quality
The majority of customers are extremely satisfied with the installation process and the quality of the flooring products. Many reviewers praise the installation team for being courteous, professional, and efficient. The products, including hardwood, carpet, and vinyl flooring, are described as high-quality and beautiful. Some customers, however, experienced issues with the products, such as a stain on a custom area rug and a wave in the carpet.
Commitment to Customer Satisfaction
Several reviewers commend Hall's Flooring for their commitment to customer satisfaction. When issues arise, the company takes responsibility and works to resolve the problem. For example, Carla Jansen's experience with a carpet color discrepancy was handled professionally, and the issue was resolved to her satisfaction.
Negative Experiences
A few customers had negative experiences, including Dianne Senn's issue with customer service and Lee Kainz's experience with a stained custom area rug. Samantha Hering's review expresses frustration with the installation and sales process, recommending against using Hall's Flooring.
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