Transforming Spaces, One Floor at a Time
Family-Owned Flooring Expertise since 1974
Carpet Mill Outlet Stores has been a cornerstone of flooring excellence in Colorado since 1974. Led by the Jensen family, we're a team of passionate professionals dedicated to providing exceptional flooring solutions for residential and commercial clients throughout the state.
Our Commitment to Customer Satisfaction
At Carpet Mill, we prioritize customer satisfaction above all. We believe in:
- Offering a vast selection of high-quality flooring options to meet every need and budget.
- Providing personalized attention and expert guidance throughout the selection and installation process.
- Delivering exceptional customer service with a friendly and responsive team.
Comprehensive Flooring Solutions
We offer a comprehensive array of flooring solutions to fit every project, including:
Residential Flooring
- Carpet & padding
- Hardwood flooring
- Laminate flooring
- Tile & stone
- Luxury vinyl flooring (LVF)
- Waterproof flooring
Commercial Flooring
- Contract grade carpets & tiles
- Luxury vinyl flooring systems
- Polished concrete & epoxy floors
- Wood flooring installation & restoration
Specialized Services
- Free in-home measure and estimates
- Flooring installation & professional consultation
- Repair and maintenance services
Value-Driven Solutions & Eco-Conscious Practices
We believe in offering our customers exceptional value without compromising quality. We:
- Regularly offer sales and discounts on high-quality flooring materials.
- Minimize waste through efficient installation practices and recycling programs.
- Partner with manufacturers who prioritize sustainable and eco-friendly production processes.
Shop at Carpet Mill and Experience the Difference
When you choose Carpet Mill Outlet Stores, you're choosing a trusted partner with extensive experience, a vast selection, and a genuine commitment to customer satisfaction. Our team is dedicated to helping you find the perfect flooring solution for your project, regardless of your budget or taste.
Sales and Customer Service
The majority of reviewers had a positive experience with Carpet Mill, praising the sales approach and transparency of options. Many reviewers appreciated the helpful and knowledgeable sales staff, with Neil and Larry being specifically mentioned for their excellent service.
Quality of Work
The installation team was also commended by many reviewers for their professionalism, efficiency, and quality of work. The majority of customers reported being happy with the final result, with many mentioning that their homes look amazing.
Negative Experiences
However, one reviewer had a poor experience with Carpet Mill, citing issues with communication, pricing, and the quality of work. Austin Bailly reported that the company lost measurements, took longer than expected to complete the job, and had a manager who was unhelpful and defensive.
Communication
Some reviewers mentioned that the company could improve in terms of communication. Specifically, Glenn Robbins reported that the installation team was not very good at keeping him informed about the progress of his job.
Conclusion
Overall, Carpet Mill seems to have a strong reputation for providing excellent sales and customer service, as well as high-quality installation work. However, there is one reviewer who had a poor experience and reported issues with communication and pricing.
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